You have 30 days to receive a cash refund or exchange. Return shipping costs are non-refundable unless the item being returned is a result of our error (damaged, defective, wrong item sent, etc.). If you request a refund your original credit card will be credited. Allow 2 billing cycles for it to process. If you have paid by check, a refund check will be issued once your original check has cleared the bank.
Make sure in your return you provide us with your full address, phone number, and method of payment used.
No cash refunds on custom items such as chaps, show clothing, and stall drapes.
Show equipment is non-returnable unless prior written arrangement has been made by management if a weekend has passed since the time of the purchase. This includes all silver show halters, saddles, silver bridles, and English equipment. No item is returnable if it shows animal dirt or human soiling. Bits are non-returnable if they show use as scratches or discoloration of the metals.
It is our goal to ship all orders within a day of receiving it, unless the product is not in stock. We ship via UPS, and shipments can take anywhere from one to 10 days depending on your shipping destination. If you have any questions about shipping or would like to make other arrangements, please let us know.
Management reserves all rights to refuse any return. Shipping charges: There will be no handling charge or service fees applied to your shipment. All saddles are shipped in the continental United States free of charge. Orders over $500.00 are shipped in the continental United States free of charge. Foreign shipments will be emailed the freight charges before processing the order. In the event of a size exchange we will send the new size freight free of charge.